Mian Javed

From the desk of Head Customer Services Department, PEL

At Customer Service Department (CSD), we believe that success comes from a relentless focus on fulfilling customer expectations and efficient complaint management. These concepts are not only vital to CSD, but also to the entire organization.

Fulfilling customer expectation means doing things better and smarter. It means making the most of our resources, empowering people to do what they do best and using the power of diverse ideas to overcome challenges. And it also means helping our customers do all of this, too.

Mostly, our job starts with a complaint; therefore, we are especially interested in efficient complaint management, tapping into the skills and talent of CSD Team and working hard to overcome the challenges. Execution is equally as important. It is all about getting the right: the right people, doing the right things, at the right time, at the right cost structure.

We look forward to continuing to improve our service quality and standards, and provide our customer services second to none.

Technical Support

Hafiz Muhammad Farooq

Hafiz Muhammad Farooq is responsible for technical support to PEL Service Centers that includes technical & product quality issues of PEL Appliances, warranty, training of CSD staff and providing market feedback to QC&A Department.

He is serving CSD for 11 years. He holds B.sc. In Mechanical Engineering and M.Phil in Total Quality Management.

Rahila Khan

Rahila is responsible for looking after CSD's Management Information System (MIS) and ensuring smooth operations of PEL CRM.

She is serving CSD for 9 years. She holds masters in Political Science.

Business Development

Syed Suleman Naqvi

Suleman Naqvi is looking after business development. He is developing new business avenues for customer service department. He is also playing key role in imparting technical knowledge to service centers to upgrade their technical skills.

He is serving CSD from last 10 years. He holds MBA in Sales & Marketing and B-Tech (Hons.) in Mechanical.

Call Center Operations

Fatima Shah

Fatima is looking after ‘Call Center’ operations; she is mainly concerned with obtaining and analyzing customer feedback concerning PEL appliances and service quality rendered by PEL Service Centers.

She is serving CSD for 9 years. She holds M.A Ecnomics degree.

Spare Parts

Usman Sultan

Muhammad Usman Sultan is looking after Parts Section and responsible to ensure availability of spare parts in required quantity through timely order placements and efficient inventory management. Ensure customer satisfaction and service center revenue target achievements.

He is serving CSD for 4 years. He holds MCS degree.

Accounts

Umair Aslam

Muhammad Umair Aslam is looking after accounts section; he is mainly concerned with efficient accounts operations at Head Office and Service Centers.

He is serving CSD for 10 years. He holds bachelor’s degree in Commerce (Accounting & Finance) and is a ICMA (Chartered Management Accountant) Finalist.